Refund policy

Returns & Refund Policy

Last updated: 18 September 2026

Thank you for shopping with BsBuy – Reliable Click.

We want you to be satisfied with your purchase. This Returns & Refund Policy explains when and how you can request a return or refund.

Nothing in this policy limits or excludes any statutory consumer rights that apply to your purchase under UK law.

1. 28-Day Returns

Eligible purchases can generally be returned within 28 days of receiving the order.

To be eligible for a voluntary return, the item should normally be:

Unused and in its original condition
In suitable original packaging where reasonably possible
Complete with any accessories, manuals or other items supplied with the product
Not damaged as a result of use beyond what is reasonably necessary to inspect the product

Certain products may have specific return restrictions for hygiene, safety or other legitimate reasons, as explained below.

2. How to Request a Return

Before returning an item, please contact our customer support team.

Please provide:

Your order number
The name of the product
The reason for your return
Any relevant photographs, where appropriate

We will provide the appropriate return instructions.

Please do not send an item to a return address without first contacting us, as this may delay the processing of your return.

3. Return Postage

For voluntary returns made within our 28-day return period, the customer is normally responsible for the cost of return postage.

We recommend using a tracked delivery service and keeping your proof of postage until your return has been processed.

Where an item is faulty, damaged, incorrect or another statutory right applies, the applicable return arrangements will be handled in accordance with UK consumer law.

4. Restocking Fee

A 15% restocking fee applies to eligible voluntary returns, where permitted by applicable law.

The restocking fee is calculated based on the value of the returned product and may be deducted from the refund amount.

The restocking fee does not apply where doing so would conflict with a customer’s statutory consumer rights, including applicable rights relating to faulty, damaged or incorrectly supplied goods.

5. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible.

Please provide your order number and, where appropriate, photographs of the item and packaging.

We will investigate the issue and provide an appropriate resolution in accordance with applicable UK consumer rights.

Depending on the circumstances, this may include a replacement, repair or refund.

A restocking fee will not be applied where the return is due to a faulty, damaged or incorrectly supplied item and applicable consumer rights apply.

6. Products with Specific Return Restrictions

Certain products may have specific return restrictions because of hygiene, safety or the nature of the product.

Where a restriction applies, it will be communicated on the relevant product page or elsewhere before purchase where reasonably possible.

For hygiene-sensitive products, an item may not be eligible for a voluntary return if it has been opened, used or otherwise handled in a way that makes it unsuitable for resale, where permitted by applicable law.

These restrictions do not affect any statutory consumer rights that apply.

7. Swimwear and Hygiene-Sensitive Products

For hygiene reasons, certain opened or used swimwear and other hygiene-sensitive products may be excluded from our voluntary returns policy where permitted by applicable law.

Please check product information and sizing details carefully before ordering.

This does not affect any statutory cancellation, refund or other consumer rights that apply under UK law.

8. Refunds

Once a returned item has been received, we will inspect it and assess whether the return meets our refund requirements.

Where a refund is approved, we will normally issue the refund to the original payment method within 10 days after receiving and inspecting the returned item.

Please note that, after we issue the refund, the time it takes for the funds to appear in your account may depend on your bank, credit card company or payment provider.

For eligible voluntary returns, the applicable 15% restocking fee and any other permitted deductions will be explained as part of the return process and deducted from the refund where applicable.

9. Items Not Eligible for Voluntary Return

A voluntary return may not be accepted where an item:

Has been used or damaged beyond reasonable inspection
Is missing essential components or accessories
Has been altered or modified
Is subject to a legitimate hygiene or safety restriction after being opened or used
Falls outside the applicable 28-day voluntary return period

These provisions do not affect statutory rights that apply to faulty, damaged, misdescribed or incorrectly supplied goods.

10. Exchanges

We do not offer standard exchanges.

If you would like a different size, colour or product, you may return an eligible item in accordance with this policy and place a new order.

Where an item is faulty, damaged, incorrect or misdescribed, we will provide the appropriate remedy in line with applicable UK consumer rights.

11. Late or Missing Returns

If you have sent a return but have not received confirmation that it has been received, please contact us and provide your return tracking information or proof of postage where available.

We recommend retaining proof of postage until the return has been completed.