Shipping & Delivery Policy

Last updated: 14 September 2026

Thank you for shopping with BsBuy – Reliable Click.

This Shipping & Delivery Policy explains how orders are processed, dispatched and delivered when you purchase from our online store.

1. Order Processing

Orders are normally processed and prepared for dispatch within up to 3 business days after payment has been successfully received.

Processing times may vary slightly depending on the product, order volume, availability and other circumstances.

Orders placed on weekends or UK public holidays will normally begin processing on the next business day.

2. UK Delivery

We currently provide delivery to customers in the United Kingdom.

UK orders typically arrive within 7–15 business days in total, including order processing and delivery.

After processing, standard delivery is generally estimated at approximately 4–12 business days.

Delivery times are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the item, delivery location, carrier delays, public holidays, peak periods and other circumstances outside our reasonable control.

3. Fulfilment & Dispatch Locations

Depending on the product, orders may be fulfilled from different fulfilment locations using our suppliers and logistics partners.

The dispatch location may therefore vary between products.

If an order contains multiple products, the items may occasionally be dispatched separately. This can happen when products are fulfilled from different locations.

You will not normally need to place separate orders for items that are dispatched separately.

4. Delivery Tracking

Where tracking is available, tracking information will be provided by email once your order has been dispatched.

Tracking availability may vary depending on the delivery service used.

Please allow some time for tracking information to become active after dispatch.

5. Delivery Address

Please ensure that your delivery address and contact information are accurate and complete when placing your order.

If you realise that you have entered an incorrect delivery address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

6. Delayed Deliveries

Although we aim to deliver orders within the estimated delivery period, delays can occasionally occur.

Possible causes include:

• Carrier or postal delays
• Public holidays
• Peak shopping periods
• Adverse weather
• Operational disruptions
• Incorrect or incomplete delivery information
• Other circumstances outside our reasonable control

If your order has not arrived within the expected delivery period, please contact our customer support team with your order number so that we can assist you.

7. Items Shipped Separately

When an order contains products fulfilled from different locations, items may be dispatched separately and may arrive at different times.

You may therefore receive more than one delivery for a single order.

Separate shipments do not normally result in additional delivery charges beyond those shown to you at checkout.

8. Delivery Charges

Any applicable delivery charges will be displayed before you complete your purchase.

9. Damaged or Incorrect Orders

If your order arrives damaged, defective or contains an incorrect item, please contact our customer support team as soon as possible.

Please provide your order number and, where appropriate, photographs of the item and its packaging.

We will investigate the issue and provide an appropriate resolution in accordance with our policies and applicable UK consumer rights.

10. Contact Us

If you have any questions about delivery or the status of your order, please contact us:

BSBUY LTD
956 Eastern Avenue
Ilford
IG2 7JD
United Kingdom

Email: support@bsbuy.co.uk
Telephone: +44 7438 889831

For general enquiries, please also visit our Contact Us page.

11. Important Information

The delivery timeframes stated in this policy are estimates and are not guaranteed delivery dates.

Nothing in this Shipping & Delivery Policy limits or excludes any statutory consumer rights that apply to your purchase under applicable UK law.