Terms of service

Terms of Service

Last updated: 24 August 2026

These Terms of Service (“Terms”) govern your use of bsbuy.co.uk and purchases made from BSBUY LTD, trading as BsBuy – Reliable Click.

By using our website, creating an account, or placing an order, you agree to these Terms.

If you are a consumer, nothing in these Terms limits, excludes, or replaces any rights or remedies you have under applicable consumer protection law.

1. About Us

This website and online store are operated by:

BSBUY LTD
Trading as BsBuy – Reliable Click
Company number: 17302446
Registered in England and Wales

Registered office:
956 Eastern Avenue
Ilford
IG2 7JD
United Kingdom

Email: support@bsbuy.co.uk
Website: bsbuy.co.uk

Phone: +447438 889831

In these Terms, “BSBUY LTD”, “BsBuy”, “we”, “us”, and “our” refer to BSBUY LTD, and “you” and “your” refer to the person using our website or purchasing from us.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to place an order through our website.

If you place an order on behalf of a company or other organisation, you confirm that you have authority to enter into the contract on that organisation’s behalf.

3. Using Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

You must not:

Use our website for fraudulent, unlawful, or abusive purposes.
Attempt to gain unauthorised access to our website, systems, servers, or customer accounts.
Introduce viruses, malware, malicious code, or other harmful material.
Interfere with the security, operation, or availability of our website.
Use automated systems to scrape, copy, harvest, or exploit website content without our permission, except where permitted by law.
Submit false, misleading, defamatory, abusive, or unlawful information.
Infringe our intellectual property rights or the rights of any third party.
Attempt to circumvent security, payment, purchasing, or access controls.

We may restrict or suspend access where reasonably necessary to protect our website, customers, business, systems, or legal rights, or to prevent fraud or misuse.

Where reasonably practicable, we will take appropriate steps to notify you of significant restrictions affecting your account.

4. Customer Accounts

Certain website features may allow you to create a customer account.

You are responsible for:

Providing accurate and up-to-date information.
Keeping your login credentials confidential.
Taking reasonable steps to prevent unauthorised access to your account.
All activity carried out through your account unless you notify us that the account has been compromised.

Please contact us promptly if you believe that someone has accessed your account without permission.

We may suspend or close an account where we reasonably suspect fraud, misuse, unlawful activity, security risks, or a serious breach of these Terms.

Closing an account does not affect any rights or obligations arising from orders already placed.

5. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, specifications, images, colours, sizes, prices, and availability shown on our website are accurate.

However:

Colours and appearance may vary depending on your device, screen settings, lighting, or other factors.
Packaging and minor product details may change without materially changing the product.
Measurements may be approximate where stated.
Products are subject to availability.
Product images may be illustrative where this is clearly indicated.

We do not guarantee that every item of website content will always be completely free from typographical, technical, or other errors.

If we identify a material error affecting an order before it is accepted, we may contact you to explain the issue and provide an appropriate option, such as proceeding at the correct price or cancelling the affected order.

Nothing in this section affects your statutory rights where goods are faulty, unsafe, damaged, incorrect, not as described, or otherwise fail to meet the requirements of applicable consumer law.

6. Prices and Taxes

Prices are displayed in pounds sterling (GBP) unless stated otherwise.

Where applicable, VAT is included in the displayed price.

Any delivery charges or other mandatory charges applicable to your order will be shown before you complete your purchase.

For international orders, import duties, local taxes, customs charges, or carrier handling fees may apply as described in our Shipping Policy.

We may change product prices at any time. However, a price change will not affect an order that we have already accepted.

If a product is displayed with an obvious and genuine pricing error, we may contact you before accepting the order. If the order has already been accepted and the error cannot reasonably be corrected, we will discuss an appropriate solution with you.

7. Placing and Accepting an Order

When you submit an order through our website, you are making an offer to purchase the selected products.

After you submit an order, we may send an order acknowledgement confirming that we have received your order. This acknowledgement does not necessarily mean that we have accepted the order.

A contract for the sale of the products is formed when we accept your order, unless applicable law provides otherwise.

We may decline or cancel an order before acceptance where:

Payment cannot be authorised.
The product is unavailable.
There is a material error in the product, price, or availability information.
We cannot deliver to the address provided.
We reasonably suspect fraud, misuse, or unlawful activity.
Accepting the order would breach a legal or regulatory requirement.

If we cancel an order after receiving payment, we will refund all amounts paid for the cancelled products.

8. Payment

Payment must be made using one of the payment methods available at checkout.

Payments may be processed by third-party payment providers. We do not ordinarily store complete payment-card details.

By submitting payment information, you confirm that:

The information provided is accurate.
You are authorised to use the selected payment method.
You have sufficient funds or available credit to complete the purchase.

An order may be delayed or cancelled if payment is declined, reversed, disputed, or reasonably identified as potentially fraudulent.

9. Promotions and Discount Codes

Promotions, special offers, and discount codes may be subject to additional conditions displayed with the relevant offer.

Unless otherwise stated:

A discount code cannot be exchanged for cash.
Only one discount code may be used per order.
A discount cannot normally be applied retrospectively to an order that has already been completed.
Promotions may be limited by date, product, destination, customer, stock, or availability.
We may withdraw or correct an offer affected by fraud, misuse, technical error, or an obvious mistake.

Promotional terms will not affect your statutory consumer rights.

10. Shipping and Delivery

Our Shipping Policy explains our processing times, estimated delivery periods, shipping charges, available destinations, tracking arrangements, customs information, and other delivery procedures.

Delivery dates and timeframes are estimates unless we have expressly agreed a specific delivery date or period with you.

We will use reasonable efforts to dispatch and deliver orders within the applicable timeframe.

Nothing in these Terms or our Shipping Policy limits any rights you may have if goods are not delivered within a legally required or agreed timeframe.

You are responsible for providing a complete and accurate delivery address.

11. Consumer Cancellation Rights

If you are a consumer purchasing eligible goods online, you may generally have a statutory right to cancel your order within 14 days after receiving the goods, without giving a reason.

Where an order is delivered in multiple shipments, the cancellation period may run from the date you receive the final goods in the relevant order.

Certain goods and circumstances are excluded from statutory cancellation rights. Examples can include certain personalised or made-to-order goods, rapidly deteriorating goods, and other statutory exceptions.

Our Return and Refund Policy explains how to exercise cancellation rights and how returns are handled. However, that policy does not restrict any cancellation right or other statutory right that applies to you.

Where you cancel under a statutory cancellation right, you may be responsible for the direct cost of returning the goods where the law permits this and we properly informed you of the cost before purchase.

12. Faulty, Damaged, Incorrect, or Misdescribed Goods

Nothing in these Terms affects your statutory rights where goods are:

Faulty or of unsatisfactory quality.
Not fit for their intended purpose.
Not as described.
Incorrectly supplied.
Damaged before you received them.

Depending on the circumstances and applicable law, you may have rights including repair, replacement, price reduction, or rejection and refund.

These rights are separate from any voluntary returns policy we may offer.

Please contact us as soon as reasonably possible if there is a problem with an order so that we can investigate and provide an appropriate remedy.

13. Returns and Refunds

Our Return and Refund Policy provides further information about voluntary returns, statutory cancellations, return instructions, refund procedures, and return costs.

Where a statutory right applies, we will handle the return and refund in accordance with applicable law.

Any voluntary return conditions or restocking fees will apply only where they have been clearly disclosed, are legally permitted, and do not restrict your statutory rights.

14. Reviews and Customer Content

If you submit a review, photograph, comment, message, or other content to us, you confirm that:

It is truthful and based on your genuine experience.
You own the content or have permission to submit it.
It does not infringe another person's rights.
It is not unlawful, threatening, abusive, discriminatory, defamatory, misleading, or fraudulent.
It does not contain malicious software, spam, or unauthorised advertising.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and publish content you voluntarily submit for purposes connected with operating, improving, and promoting our store.

This licence does not transfer ownership of your content to us.

We may moderate or remove content where reasonably necessary to comply with law, protect users, prevent abuse, or maintain reasonable website standards.

We do not knowingly represent paid, incentivised, or otherwise manipulated reviews as genuine independent customer reviews.

15. Intellectual Property

The website and its content, including text, branding, logos, graphics, photographs, product presentation, design, and software, are owned by or licensed to BSBUY LTD, unless stated otherwise.

You may access and use the website for legitimate personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, sell, license, or commercially exploit our content without our prior written permission, except where permitted by law.

Third-party trademarks, names, logos, images, and other intellectual property remain the property of their respective owners.

16. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery companies, review platforms, social-media services, analytics providers, and other websites.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for third-party websites or services that we do not control. However, this does not affect any rights you may have against us under applicable law.

A link to a third-party website does not necessarily mean that we endorse its content, products, or services.

17. Website Availability and Security

We aim to keep our website secure, functional, and available, but we do not guarantee that it will always be uninterrupted, error-free, or available at all times.

We may temporarily suspend, restrict, modify, or update the website for maintenance, security, operational, technical, or legal reasons.

We will take reasonable care in operating the website.

Nothing in this section excludes liability that cannot legally be excluded.

18. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory consumer rights.
Faulty, unsafe, incorrectly supplied, or misdescribed goods where liability cannot lawfully be excluded.
Any other liability that cannot legally be excluded or limited.

If you are a consumer, we are responsible for foreseeable loss or damage caused by our breach of these Terms or our failure to exercise reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the relevant contract was formed, except where applicable law provides otherwise.

Nothing in these Terms affects any rights or remedies available to you under applicable consumer law.

Where you purchase products for business or commercial purposes, different legal rules may apply to the extent permitted by law.

19. Events Outside Our Reasonable Control

We will not be responsible for delay or failure to perform an obligation where this is caused by circumstances genuinely outside our reasonable control.

Examples may include:

Significant carrier or postal disruption.
Customs delays.
Severe weather or natural disasters.
Fire or flood.
Epidemics or pandemics.
War, civil unrest, or terrorism.
Government action or legal restrictions.
Significant power, telecommunications, or internet failures.
Supplier or transport disruption that could not reasonably have been avoided.

We will take reasonable steps to minimise the effects of such events and resume performance when reasonably possible.

This section does not remove or restrict rights that cannot legally be excluded.

20. Privacy and Cookies

Our collection and use of personal information are explained in our separate Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy and, where applicable, through our cookie-consent settings.

We process personal information in accordance with applicable data-protection law.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, legal requirements, or website operation.

The latest version will be published on this page with the applicable revision date.

Changes will not normally affect orders that we have already accepted unless the change is required by law or otherwise benefits or protects the customer.

22. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be modified or removed only to the extent necessary.

The remaining provisions will continue to apply.

23. No Waiver

If we do not immediately enforce a right or remedy under these Terms, this does not mean that we have waived that right or remedy.

A waiver is effective only where clearly confirmed in writing.

24. Entire Agreement

These Terms, together with the policies and information expressly referred to in them, form the agreement between you and us concerning your use of the website and purchases from our store.

Nothing in this section excludes or limits liability for fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded.

25. Governing Law and Disputes

These Terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections provided by the law applicable in your place of residence.

We encourage you to contact us first so that we can try to resolve any complaint or concern directly.

Nothing in these Terms prevents you from exercising any statutory right, using an applicable alternative dispute-resolution process, or bringing proceedings before a court with appropriate jurisdiction.